Refund and Return Policy for Pro Audio Partners

Thank you for shopping with Pro Audio Partners. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Policy

Eligibility for Refund

1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number of days] days of receiving the item.
2. Incorrect Product: If you receive an incorrect product, please notify us immediately so that we can arrange for the correct item to be shipped or issue a refund.

Refund Process

To initiate a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at israelm@proaudio.partners with your order number and details about the issue.
2. Return Authorization: If your request is approved, we will provide you with a return authorization and instructions on how to return the item.
3. Return the Item: Ship the item back to us in its original packaging, including all accessories and documentation. Please include a copy of your order confirmation.
4. Refund Processing: Once we receive the returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed to your original payment method within [number of days].

Return Policy

Eligibility for Returns

1. Unsatisfactory Product: If you are unsatisfied with your purchase and wish to return it, please contact us within [number of days] days of receiving the item.
2. Unused and in Original Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at israelm@proaudio.partners with your order number and reason for return.
2. Return Authorization: If your return is approved, we will provide you with a return authorization and instructions on how to return the item.
3. Return the Item: Ship the item back to us, including a copy of your order confirmation.
4. Return Processing: Once we receive the returned item and inspect it, we will notify you of the status of your return. If approved, we will process the return within [number of days].

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at israelm@proaudio.partners.